Boise Restoration Jobs

Position Summary / Purpose

Execute the timely, accurate, and profitable estimation of property losses. Including both mitigation & reconstruction. Help close and retain customers by promptly responding to requests for estimates on property damage, effectively communicating the organization’s capabilities while maintaining the highest levels of customer care.

Principle Duties and Responsibilities

  • Write both mitigation & reconstruction estimates
  • Negotiate estimates with insurance adjusters
  • Coordinate estimates and communicate with mitigation department managers & reconstruction project managers.
  • Create accurate and profitable job estimates
  • Prepare written proposals
  • Develop list of materials and equipment needed for reconstruction projects
  • Obtain pricing for materials for reconstruction jobs
  • Obtain bids from subcontractors
  • Completed estimates will be forwarded to the customer within four (4) business days of the property inspection
  • Communicate with customers
  • Communicate with department managers
  • Maintain project files
  • Attend customer-related functions. Network with customers to help generate new business
  • Build and maintain relationships with claims adjusters and contractors
  • Close business–obtain approval from insurance and obtain customer commitment

Additional Duties and Responsibilities

  • Develop and maintain resource information on products, vendors, subcontractors, and government requirements
  • All expenditures for job-related materials will be accounted for in the project file
  • Attend departmental and company meetings as required
  • Inform immediate supervisor of any observed inaccuracies or omissions in quoted items or compute database

Decision Rights and Authority

  • Determine project scope and estimated cost for restoration jobs
  • Close jobs by obtaining customer agreement to the defined project scope and cost

Working Relationships and Scope

  • All adjustments, modifications, and corrections will be evidenced in writing and maintained in good order. They will be presented to the manager for review
  • Go over estimates with the department manager or project manager prior to submission to customer/insurance.
  • Only company-approved vendors and subcontractors will be used

Performance Competencies

  • Customer Service-The individual responds promptly to customer’s needs, effectively explains processes and equipment that will be used, solicits customer feedback to improve service, gains customer approval through signed Work Authorization, and maintains confidentiality.
  • Oral Communication–The individual speaks clearly and persuasively in positive or negative situations.
  • Written Communication–The individual edits work for spelling and grammar and is able to read and interpret written information.
  • Planning and Organizing–The individual prioritizes and plans work activities and uses time efficiently.
  • Quality–The individual demonstrates accuracy and thoroughness, and monitors his / her own work to ensure quality.
  • Adaptability–The individual adapts to changes in the work environment, manages competing demands, and is able to deal with frequent changes, delays, or unexpected events.
  • Dependability–The individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
  • Safety and Security–The individual observes safety and security procedures, and uses equipment and materials properly.
  • Technology–The individual uses typical communication devices to effectively speed communication and appropriately utilizes company-approved estimating, customer contact management, standard word processing, and spreadsheet software tools to enhance efficiency and accuracy of work performed.

Qualifications-Knowledge, Skills, and Abilities

Education and Experience

2 years of experience in Xactimate

2 years of experience in restoration or insurance adjusting

Language Skills

Read and comprehend simple instructions, short correspondence, and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients, and other employees.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages, and draw and interpret property sketches and graphs.

Reasoning Ability

Ability to apply common sense understanding and to carry out detailed written or oral instructions. Deal with problems involving multiple concrete variables in standardized situations.

Computer Skills

Intermediate capability in using word processing software, spreadsheet software, email systems, and the internet.

Certificates, Licenses, and Registrations

None required for this position.

Compensation & Benefits

  • $65,000-$70,000 Salary
  • Company Profit Share - Paid Quarterly
  • Company Paid Certifications & Training
  • Health Insurance Benefits Available
  • Flexible PTO starting at 90 days
  • Vision & Dental Insurance
  • Simple IRA
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